We are Protected.net Group Limited trading as Protected, doing business as TotalAV ("Protected.net"). Our company details are set out at the end of this document.
Our use of your personal information is regulated under:
We are responsible as “Controller” for the purposes of those laws.
As a company we are committed to protecting and respecting the privacy of your personal information. We want you to be confident that your information will be properly protected whilst in our possession.
We will only ever use your personal data when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to these activities at any time by contacting us at email@example.com
If you have any questions about our use of your personal information, or you wish to exercise one of your rights under the GDPR, please contact us at firstname.lastname@example.org
Information you give us. When you sign up for an Protected.net Group account, we keep the basic account information you give us, like your name, email address, telephone number, password and payment information.
Information we collect. We also collect and store your Personal Information as you use the Services and each time you interact with Protected.net Group, for example, when you:
We also store information about the Services you purchase, such as the activation code, date of purchase, and information relating to any support issue.
Automatic Information. We may collect information about the device you access the Services from, such as the IP address or other unique device identifiers. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.
Strictly necessary cookies - These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website and remembering which files you have marked for backup. Without these cookies, Services you have asked for, like security or e-billing, cannot be provided.
Performance cookies - These cookies collect information about how you use the website. These cookies don’t collect information that identifies you and are only used to improve how the website works.
Functionality cookies - These cookies allow the website to remember choices you make, such as the configuration of your computer, to provide enhanced, more personal features.
Advertising cookies - These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed on the website by advertisers and advertising networks, with our permission. They remember that you have visited the site and this information is shared with other organisations such as advertisers. We use analytics data and the DoubleClick cookies for advertising purposes. You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. The Google Website has additional information available about their Policy for Advertising based on Interests and Location.
Other Technologies - We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services. We also may include web beacons in e-mail messages so that we know when you have opened an email message received from Protected.net Group.
We use the following cookies on our website:
|Name and type of cookie||Purpose||How long until the cookie expires?||Legal Basis we rely on|
|FRT:DCR (Functionality cookies)||Fortifi Cookie to identify the device||1 Year||legitimate business interest|
|FRT:FPID (Functionality cookies)||Fortifi Cookie to store the fingerprint ID of the device||1 Year||legitimate business interest|
|FRT:FPRINT (Functionality cookies)||Fortifi Cookie to store the deceive fingerprint encrypted||1 Year||legitimate business interest|
|FRT:VIS (Functionality cookies)||Fortifi Cookie to store the visitor ID used by fortifi||1 Month||legitimate business interest|
|FRT:ADVTD (Functionality cookies)||Store Affiliate information||1 Year||legitimate business interest|
|PHPSESSID (Strictly necessary cookies)||Information regarding users session||1 Year||legitimate business interest|
|LC (Strictly necessary cookies)||Identifies a logged in user||1 Year||legitimate business interest|
Personal Information regarding children. The Services are not intended for use by individuals who cannot enter a legally binding a contract. Accordingly, Protected.net Group does not intentionally gather any Personal Information about individuals who are under the age of eighteen (18). If you are under eighteen (18) years of age or otherwise lack the capacity to enter into a binding contract do not use our Services. If Protected.net Group becomes aware that it has collected Personal Information from someone under the age of majority, such information will be deleted immediately.
We use your Personal Information to provide you with the Services,
In order to do so, we may use your Personal Information to contact you through desktop alerts and live chat, email and (where you have consented) SMS/Text messaging.
When subscribed and explicitly consented by yourself, you agree that TotalAV will, from time to time, communicate with you via SMS text messaging. The purpose of these communications is for either Billing and Account Information Updates. We facilitate the removal from all SMS communication through an opt-out process. Reply, STOP to opt-out from all further SMS communications.
If you wish to change the way we use your data, see your options below. Please be aware that if you choose not to provide us with certain Personal Information, we may not be able to make Services available to you.
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We do not envisage that any decisions will be taken about you using automated means, but we will notify you in writing if this position changes.How We Share Your Personal Information
We may have to share your personal data with the parties set out below for the purposes set out in the table above:
If you have given consent to this, you can withdraw it at any time. Please use the unsubscribe link on the email communication you receive or contact us at email@example.com
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you can do so. See Your Options below.
General. Protected.net Group has security measures in place to protect against the loss, misuse, and alteration of your data. Personal Information provided to us is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
Email Communications. If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you may do so by modifying your profile on your control panel, by emailing your request to us at firstname.lastname@example.org, or by clicking on the appropriate link in any TotalAV email communication that you receive.
Correcting Your Personal Information. You can access the Personal Information that we collect via your control panel. You can correct factual errors in your Personal Information on your control panel or by sending a request to email@example.com. Please provide sufficient details regarding the error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making any corrections to your Personal Information.
Location of Personal Information and Transfers.
Many of our external third parties are based outside the European Economic Area (EEA) and the United Kingdom so their processing of your personal data will involve a transfer of data outside the EEA and the United Kingdom.
Whenever we transfer your personal data out of the EEA (where relevant) or the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact firstname.lastname@example.org if you want further information on the specific mechanism used by us when transferring your personal data to any country outside the United Kingdom.
Your rights in connection with personal information. Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact email@example.com.No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The following section pertains to the rights of individuals or households in California (“California consumers”).
Civil Code Section 1798.83
Under certain circumstances, California Civil Code Section 1798.83 states that, upon receipt of a request by a California consumer, a business may be required to provide detailed information regarding how that business has shared that customer’s Personal Information with third parties for direct marking purposes. However, the foregoing does not apply to businesses like ours that do not disclose Personal Information to third parties for direct marketing purposes without prior approval or give you a free mechanism to opt out of having their Personal Information disclosed to third parties for their direct marketing purposes.
Rights under the CCPA
As of January 1, 2020, the CCPA (California Civil Code Section 1798.100 et seq.) provides California consumers with additional rights regarding Personal Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular consumer or household. The categories of Personal Information are generally described above but differ for individual consumers depending on the Services used by such consumers.
Under the CCPA, qualifying California consumers may have the following rights:
A California consumer has the right to request that we disclose what Personal Information we collect, use, disclose and sell. A California consumer also has the right to submit requests to delete Personal Information.
When we receive a request to know or delete from a California consumer, we will confirm receipt of the request within 10 business days and provide information about how we will process the request, including our verification process. We will respond to such requests within 45 days.
Our obligation to delete Personal Information is not required regarding information necessary, among other things: (1) to provide our services; (2) to detect and resolve issues related to security or functionality; (3) to comply with legal obligations, including our responsibilities and obligations, and privileges; (4) to exercise free speech or to ensure another’s exercise of free speech; or (5) for internal purposes that a consumer might expect.
A California consumer may also submit requests that we disclose specific types or categories of Personal Information that we collect.
Under certain circumstances, we will not provide such information, including where the disclosure creates a substantial, articulable and unreasonable risk to the security of that Personal Information, or the security of our systems or networks. We also will not disclose California consumers’ social security numbers, driver’s license numbers or other government-issued identification numbers, financial account numbers, any health insurance or medical identification numbers, or account passwords and security questions and answers. Our obligations to disclose information are also subject to legal restrictions placed on us, including our duty to protect information from disclosure, or restrictions placed by legal or court authority.
If you are a California consumer and would like to make any requests under the CCPA, please direct them to the Protected.net Group Contact Information listed below.
If we receive any request we will use a two-step process for online requests where the California consumer must first, clearly submit the request and then second, separately confirm the request. We will use other appropriate measures to verify requests received by mail or telephone.
In submitting a request, a California consumer must provide sufficient information to identify the consumer, such as name, e-mail address, home or work address, or other such information that is on record with us so that we can match such information to the Personal Information that we maintain. Do not provide social security numbers, driver’s license numbers, account numbers, credit or debit card numbers, medical information or health information with requests. If requests are unclear or submitted through means other than outline above, we will provide the California consumer with specific directions on how to submit the request or remedy any deficiencies. If we cannot verify the identity of the requestor, we may deny the request.
Although some browsers currently offer a “do not track (‘DNT’) option,” no common industry standard for DNT exists. We therefore do not currently commit to responding to browsers’ DNT signals.
If we are unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set out in the Terms and Conditions.
You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues or if you are based in the European Union, your local supervisory authority.
If you have any questions or comments, please contact us at firstname.lastname@example.org or at the address listed below:
Protected.net Group Limited trading as Protected,
Parklands Business Park,
To help you stay protected and have a completely uninterrupted service, at the end of each subscription period we will auto-renew your subscription for another term (until you cancel) by charging your payment method on file the undiscounted standard subscription price. Don’t want to auto-renew? You can speak to our 24/7 support team to assist with switching this off.
TotalAV often offers promotions and special introductory offers to new customers during their initial term. These special offers are promotional prices that are available to new customers only and are valid for the initial term only. Upon renewal, you will be billed at the regular rates. Paying customers can manage active subscriptions within the dashboard billing tab
We're so confident that you won't want to leave TotalAV, we'll give you your money back if you do - No questions asked! During the first 30 days, if you decide TotalAV isn't for you, we'll refund your subscription fees in full.
Your satisfaction is our top priority, and we're so confident that you'll be pleased with our services:
Still, in the event that your decide TotalAV isn't for you, we think you should get your money back.
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At TotalAV we believe that everyone should be able to run a free antivirus scan allowing you to quickly identify and remove harmful malware, unwanted applications, and privacy concerns.
Simply download and install our application and TotalAV will ask you to run a smart scan, providing you with an analysis of harmful threats & vulnerabilities and assistance to resolve.
You can then quarantine or delete threat for free and action any security recommendations.
That's not all, if you want to experience the full protection of our premium service, you can activate a trial of our real-time protection which will block threats before they get a chance to infect your computer.
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