Discover the TotalAV™ product
We are Total Security Limited doing business as totalav ("Total Security Limited"). Our company details are set out at the end of this document.
Our use of your personal information is regulated under:
We are responsible as “Controller” for the purposes of those laws.
As a company we are committed to protecting and respecting the privacy of your personal information. We want you to be confident that your information will be properly protected whilst in our possession.
We will only ever use your personal data when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to these activities at any time by contacting us at firstname.lastname@example.org
If you have any questions about our use of your personal information, or you wish to exercise one of your rights under the GDPR, please contact us at email@example.com
Information you give us. When you sign up for an Total Security Limited account, we keep the basic account information you give us, like your name, email address, telephone number, password and payment information.
Information we collect. We also collect and store your Personal Information as you use the Services and each time you interact with Total Security Limited, for example, when you:
We also store information about the Services you purchase, such as the activation code, date of purchase, and information relating to any support issue.
Automatic Information. We may collect information about the device you access the Services from, such as the IP address or other unique device identifiers. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.
Strictly necessary cookies - These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website and remembering which files you have marked for backup. Without these cookies, Services you have asked for, like security or e-billing, cannot be provided.
Performance cookies - These cookies collect information about how you use the website. These cookies don’t collect information that identifies you and are only used to improve how the website works.
Functionality cookies - These cookies allow the website to remember choices you make, such as the configuration of your computer, to provide enhanced, more personal features.
Advertising cookies - These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed on the website by advertisers and advertising networks, with our permission. They remember that you have visited the site and this information is shared with other organisations such as advertisers. We use analytics data and the DoubleClick cookies for advertising purposes. You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. The Google Website has additional information available about their Policy for Advertising based on Interests and Location.
Other Technologies - We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services. We also may include web beacons in e-mail messages so that we know when you have opened an email message received from Total Security Limited.
We use the following cookies on our website:
|Name and type of cookie||Purpose||How long until the cookie expires?||Legal Basis we rely on|
|FRT:DCR (Functionality cookies)||Fortifi Cookie to identify the device||1 Year||legitimate business interest|
|FRT:FPID (Functionality cookies)||Fortifi Cookie to store the fingerprint ID of the device||1 Year||legitimate business interest|
|FRT:FPRINT (Functionality cookies)||Fortifi Cookie to store the deceive fingerprint encrypted||1 Year||legitimate business interest|
|FRT:VIS (Functionality cookies)||Fortifi Cookie to store the visitor ID used by fortifi||1 Month||legitimate business interest|
|FRT:ADVTD (Functionality cookies)||Store Affiliate information||1 Year||legitimate business interest|
|PHPSESSID (Strictly necessary cookies)||Information regarding users session||1 Year||legitimate business interest|
|LC (Strictly necessary cookies)||Identifies a logged in user||1 Year||legitimate business interest|
Personal Information regarding children. The Services are not intended for use by individuals who cannot enter a legally binding a contract. Accordingly, Total Security Limited does not intentionally gather any Personal Information about individuals who are under the age of eighteen (18). If you are under eighteen (18) years of age or otherwise lack the capacity to enter into a binding contract do not use our Services. If Total Security Limited becomes aware that it has collected Personal Information from someone under the age of majority, such information will be deleted immediately.
We use your Personal Information to provide you with the Services,
In order to do so, we may use your Personal Information to contact you through desktop alerts and live chat, email and (where you have consented) SMS/Text messaging.
When subscribed and explicitly consented by yourself, you agree that totalav will, from time to time, communicate with you via SMS text messaging. The purpose of these communications is for either Billing and Account Information Updates. We facilitate the removal from all SMS communication through an opt-out process. Reply, STOP to opt-out from all further SMS communications.
If you wish to change the way we use your data, see your options below. Please be aware that if you choose not to provide us with certain Personal Information, we may not be able to make Services available to you.
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We do not envisage that any decisions will be taken about you using automated means, but we will notify you in writing if this position changes.
We will not share your personal data to any 3rd parties for marketing purposes. However in order to fulfill your customer needs we may have to share your data as set out below:
If you have given consent to this, you can withdraw it at any time. Please use the unsubscribe link on the email communication you receive or by visiting our Help Center.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you can do so. See Your Options below.
General. Total Security Limited has security measures in place to protect against the loss, misuse, and alteration of your data. Personal Information provided to us is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
Email Communications. If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you may do so by modifying your profile on your control panel, or by visiting our Help Center, or by clicking on the appropriate link in any totalav email communication that you receive.
SMS Communications. If you wish to opt out of receiving future SMS communications, you may do so by visiting our Help Center, or by following the opt out instructions in any totalav SMS communication that you receive.
Correcting Your Personal Information. You can access the Personal Information that we collect via your control panel. You can correct factual errors in your Personal Information on your control panel or by visiting our Help Center. Please provide sufficient details regarding the error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making any corrections to your Personal Information.
Location of Personal Information and Transfers.
Many of our external third parties are based outside the European Economic Area (EEA) and the United Kingdom so their processing of your personal data will involve a transfer of data outside the EEA and the United Kingdom.
Whenever we transfer your personal data out of the EEA (where relevant) or the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us by visiting our Help Center if you want further information on the specific mechanism used by us when transferring your personal data to any country outside the United Kingdom.
Your rights in connection with personal information. Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us by visiting our Help CenterNo fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If we are unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set out in the Terms and Conditions.
You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues or if you are based in the European Union, your local supervisory authority.
If you have any questions or comments, please contact us by visiting our Help Center or at the address listed below:
Total Security Limited trading as totalav,
16-18 Barnes Wallis Road,
We're so confident that you won't want to leave TotalAV™, we'll give you your money back if you do.
During the first 30 days for annual or 14 days for monthly subscriptions, if you decide TotalAV™ isn't for you, we'll refund your subscription fees in full. Your satisfaction is our top priority, and we’re so confident that you’ll be pleased with our services:
For full information on our Refund and Cancellation Policy including how to cancel please click here.
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