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If a file submitted through this page contains new malware which is currently unknown to us, a definition will be added to our databases. After doing so, our Antivirus will block, detect and if possible remove it in future Antivirus scans.
If a file has wrongfully been detected during an Antivirus scan, this is called a false-positive. By submitting a false-positive we review the file, and if we agree that the flag is incorrect we update our definition database.
If a website submitted through this page is found to be hosting malware or contains phishing attempts, we will block it within our Web Shield service. After doing so, our users will be protected from accidentally visiting the website.
If a website has been blocked by Web Shield by mistake, and does not contain malware or phishing attempts, we will review the submission and if we agree, it will be removed from our definitions database.
We're so confident that you won't want to leave TotalAV, we'll give you your money back if you do.
During the first 30 days for annual or 14 days for monthly subscriptions, if you decide TotalAV isn't for you, we'll refund your subscription fees in full. Your satisfaction is our top priority, and we’re so confident that you’ll be pleased with our services:
For full information on our Refund and Cancellation Policy including how to cancel please click here.
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