English

Back

Erase My Data

Please read the information below, fill in the form and submit
TotalAV™ background image

You have the right to request that your personal data is deleted and any processing stopped. Please be aware that there are some cases where it is not possible to delete your data however, we will contact you directly to explain this in more detail, for example, if you have an active subscription we cannot delete information for the duration of the active subscription.

We will email you with a confirmation link to complete the request. We will not initiate the request unless you follow the confirmation link in the email.

TotalAV™ have 1 month to respond to your query however, we will endeavour to fulfil your request as soon as possible.

Email Address*
Customer ID
First Name*
Last Name
First line of address
Zip or Postal Code*
Country
Phone number

Money-Back Guarantee

We’re confident you’ll love TotalAV™, but if you decide it’s not for you, we offer a full refund policy for your peace of mind.

You can request a refund within 30 days of starting or renewing an annual or biannual subscription, or within 14 days of starting or renewing a quarterly or monthly plan. Refunds are only issued upon request and require termination of your subscription. Simply cancelling your subscription (i.e., disabling auto-renewal) will not end your service or automatically trigger a refund.

Your satisfaction is our top priority, and we’re confident you’ll enjoy:

  • How easy it is to protect your devices
  • 24/7 customer support by phone and email

Click here for full details on our Refund and Cancellation Policy, including how to request a refund.

© 2026 TotalAV™

All Rights Reserved