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Cookie Policy

Cookie Policy

TotalAV™ background image

At Total Security Limited, we value your privacy and strive to ensure our websites function smoothly. To achieve this, we may place small data files, known as cookies, on your device. This policy aims to inform you about the use of cookies on our websites and how they enhance your browsing experience. If you want to find out more about how we process your personal data, including such as may be processed in relation to cookies, please see our privacy policy at https://www.totalav.com/privacy.

What Are Cookies?

Cookies are tiny text files stored by a website on your computer or mobile device when you visit the site. Cookies are generally browser specific, meaning that if you use different browsers, a cookie stored on one browser can not be read by the other browser. There are two types of cookies based on their origin:

  1. First-party cookies: These cookies are set under the domain of the website you are visiting, and can only be read from that domain. Additionally, the website may use external services that set their own cookies under their own domain, known as third-party cookies.

  2. Persistent cookies: Unless you activate cookie management functions in your browser, these cookies remain on your computer even after you close your browser, unlike session cookies that are deleted when you quit your browser. You can of course still delete these cookies at any time you wish.

Cookie Usage and Purpose

Every time you visit our website, Totalav.com, essential cookies for which we do not require your consent will be set or read out, unless your browser does not permit this, which may however affect the functionality of our website. The primary purpose of these cookies is to remember your preferences (such as your username, language, etc.) for a specific duration, making it unnecessary to re-enter them during the same visit.

How We Use Cookies

The websites managed by Total Security Limited utilize first-party cookies, which are set and controlled by us, not by external organizations. However, to access certain pages, you may need to accept cookies from external organizations. We use three types of first-party cookies:

1. Technical Cookies (essential cookies): Certain web pages require specific cookies for their proper functioning, and for this reason, they do not require your consent.

Details of Operational Cookies operated by us:

Name:

Purpose:

Cookie Type and Duration:

2: Security Cookies (essential cookies): Amongst other measures, we employ cookies to a limited extent in order to prevent fraud, for example to identify fraudulent traffic or potentially harmful access attempts. These cookies are essential for us to provide a safe and functioning website and therefore do not require your consent:

Details of Security Cookies operated by us:

Name:

Purpose:

Cookie Type and Duration:

Name

Service

Purpose

Domain

Type

Duration

Reason

clientside-cookie

Kount

User session id for fraud prevention

secure.totalav.com

First-party: Technical cookie

Persistent, 12 Months

Security

FRT:VIS

Fortifi

Contains the visitor id for the current site visitor

.totalav.com

First-party: Technical cookie

Persistent, 1 Month

Operational

FRT:ADVTD

Fortifi

Contains visitor entry point information to allow for correct site navigation

.totalav.com

First-party: Technical cookie

Persistent, 1 Month

Operational

FRT:_snsd

Fortifi

Contains visitor entry point information to allow access to special introductory discounts.

.totalav.com

First-party: Technical cookie

Persistent, 1 Month

Operational

FRT:DCE

Fortifi

Unique identifier to recognise subsequent page visits (anonymously)

.totalav.com

First-party: Technical cookie

Persistent, 1 Month

Operational

FRT:FPRINT

Fortifi

Unique identifier to recognise subsequent page visits (anonymously)

.totalav.com

First-party: Technical cookie

Persistent, 1 Month

Operational

LC

BRAND

Used to keep you authenticated into web services

.totalav.com

First-party: Authentication cookie

Persistent, 1 Year

Operational

PHPSESSID

BRAND

Maintain a secure session for a site visit

.totalav.com

First-party: Technical cookie

Session

Operational

skip-onboarding

BRAND

Used to surpass customer onboarding step

.totalav.com

First-party: Technical cookie

Session

Operational

FRT:SIGNUPSOURCE

BRAND

Used to store a signup location, to ensure pricing is consistent on the orderform

.totalav.com

First-party: Technical cookie

Persistent, 1 Year

Operational

FRT:PROD

BRAND

Cookie to store the purchase plan

.totalav.com

First-party: Technical cookie

Persistent, 1 Year

Operational

3PROD

BRAND

Cookie to store the purchase plan

.totalav.com

First-party: Technical cookie

Persistent, 1 Year

Operational

FRT:TERM

BRAND

Cookie to store the purchase term

.totalav.com

First-party: Technical cookie

Persistent, 1 Year

Operational

FRT:LANDER

BRAND

Used to store a signup page, to ensure pricing is consistent on the orderform

.totalav.com

First-party: Technical cookie

Persistent, 1 Year

Operational

FRT:ALT_PRICING

BRAND

Used to determine the orderform pricing layout

.totalav.com

First-party: Technical cookie

Persistent, 1 Year

Operational

FRT:ACTIVE_CUSTOMER

BRAND

Cookie to determine if the authenticated user is paid

.totalav.com

First-party: Technical cookie

Persistent, 1 Year

Operational

forceLang

BRAND

Used to store visitors language preference

.totalav.com

First-party: Technical cookie

Session

Operational

cancel_flow_offer_accepted

BRAND

Used to supress notifications after cancel process is completed

.totalav.com

First-party: Technical cookie

Persistent, 1 Day

Operational

FLASH_MESSAGE

BRAND

Used to display warning / error messages to unauthenticated users

.totalav.com

First-party: Technical cookie

Persistent, 5 Seconds

Operational

enableAutoRenewClosed

BRAND

Used to supress account status notification

.totalav.com

First-party: Technical cookie

Persistent, 5 Minutes

Operational

uninstallTimestamp

BRAND

Timestamp used to control orderform pricing after an uninstall

.totalav.com

First-party: Technical cookie

Persistent, 1 Hour

Operational

weakPasswordPrompt

BRAND

Used to supress weak password account security notice

.totalav.com

First-party: Technical cookie

Session

Operational

disableAutoRenewModalSeen

BRAND

Used to supress account subscription status notification

.totalav.com

First-party: Technical cookie

Session

Operational

upgrade-browser-pop-shown

BRAND

Used to supress legacy browser pop

.totalav.com

First-party: Technical cookie

Session

Operational

hide-tpw-not-registered-modal

BRAND

Used to supress incomplete account setup notification

.totalav.com

First-party: Technical cookie

Persistent, 14 Days

Operational

auto-renew-disabled

BRAND

Used to display notification once account subscription status has been update

.totalav.com

First-party: Technical cookie

Persistent, 5 Minutes

Operational

cancelProtectionConfirm

BRAND

Used to display notification once account subscription status has been update

.totalav.com

First-party: Technical cookie

Persistent, 5 Minutes

Operational

autoRenewConfirmation

BRAND

Used to display notification once account subscription status has been update

.totalav.com

First-party: Technical cookie

Persistent, 30 Minutes

Operational

RESET:REQUEST

BRAND

Used to display notification confirming email has been sent

.totalav.com

First-party: Technical cookie

Persistent, 30 Seconds

Operational

fromExt

BRAND

Used to mitigate app review spamming

.totalav.com

First-party: Technical cookie

Persistent, 1 Hour

Operational

rating-already-given

BRAND

Used to supress customer rating prompts

.totalav.com

First-party: Technical cookie

Session

Operational

dont-show-rating-modal

BRAND

Used to supress customer rating prompts

.totalav.com

First-party: Technical cookie

Session

Operational

tpRating

BRAND

Used to store customer rating from rating prompt

.totalav.com

First-party: Technical cookie

Session

Operational

source

BRAND

Used to store app review source to allow us to display the correct app store review page

.totalav.com

First-party: Technical cookie

Persistent, 1 Hour

Operational

ORDER:CONFIRM

BRAND

Used to confirm paypal order process has been completed

.totalav.com

First-party: Technical cookie

Session

Operational

Managing Cookies

For your rights in relation to the processing of personal data please see our Privacy Policy.

You further have control over cookies on your device and can manage them in the following ways. This applies also for cookies for which we do not require your consent as they are essential. Please be aware though that such essential cookies may be set again after you have deleted them if you visit our website again.

  1. Removing Cookies from Your Device: You can delete all cookies from your device by clearing your browser's browsing history. However, keep in mind that this action may also erase saved information like login details and site preferences.

  2. Managing Site-Specific Cookies: For more precise control over site-specific cookies, please check the privacy and cookie settings in your preferred browser.

  3. Blocking Cookies: You can configure most modern browsers to block cookies, but doing so may require you to adjust preferences manually each time you visit a site/page. Additionally, some services and functionalities may not work properly (e.g., profile logging-in).

At Total Security Limited, we value your privacy and aim to be transparent about how we use cookies to enhance your browsing experience. If you have any questions or concerns about our cookie policy, please feel free to contact us.

Money-Back Guarantee

We're so confident that you won't want to leave TotalAV™, we'll give you your money back if you do.

During the first 30 days for annual or 14 days for monthly subscriptions, if you decide TotalAV™ isn't for you, we'll refund your subscription fees in full. Your satisfaction is our top priority, and we’re so confident that you’ll be pleased with our services:

  • How easy it is to protect your devices
  • 24x7 customer phone support available

For full information on our Refund and Cancellation Policy including how to cancel please click here.

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All Rights Reserved