These Terms of Service (“Terms”), End User License Agreement, and other documents referenced herein (collectively,
the “Agreement”) are a binding agreement between Total Security Limited (incorporated in England under number
10161957) doing business (or trading) as TotalAV™ (“Total Security Group”, “we,” “us,” or
“our”) and you (“you,” “yourself,” “User,” or “Customer”). This Agreement sets forth the terms and conditions of
your use of all Total Security Group's products and services (collectively, the “Services”). Within the scope of
such Services, this Agreement covers both (i) your service plan; and (ii) any additional services you order to
supplement your service plan, as further described on Our Services & Prices page. By accessing, using, purchasing
any product or service offered by us, or registering for or receiving any of the Services, you are agreeing to be
bound by this Agreement.
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Eligibility, Registration and Account Security
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By registering for, using the Services, or purchasing any product or service offered by us, you represent
and warrant that you are at least eighteen (18) years of age (or the age of majority in your country of
residence). If you are under eighteen (18) years of age (or under the age of majority in your country of
residence), we will not provide the Services to you, and are prohibited from using the Services.
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If you are registering for and using the Services on behalf of another party, entity, or organization, you
warrant and represent that you are authorized to bind such party, entity, or organization to this Agreement
and to act on behalf of such party, entity, or organization with respect to any actions you take in connection
with the Services and this Agreement. Further, you agree that every individual within your organization will
comply with these Terms, the End User License Agreement, and any other policies that we provide to you.
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You agree to provide accurate and complete information when you register for the Services, and you agree to
keep such information accurate and complete during the entire time that you use the Services. You are solely
responsible for maintaining the confidentiality of your username and password.
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Prohibited Persons
Certain entities and individuals are prohibited from using the Services pursuant to trade and economic
sanctions and export and control laws. These restrictions prohibit companies and their subsidiaries from
engaging in all or certain commercial activities with certain sanctioned countries (“Sanctioned Country”) and
certain individuals, organizations, entities, or domain names (“Sanctioned National)” (see, for example, the
U.S. Office of Foreign Assets Control restrictions on companies and their subsidiaries and related individuals
that are named on the “Specially Designated Nationals” list). You are prohibited from registering for or signing
up with, subscribing to, or using the Services if you are located in a Sanctioned Country or are listed as, or
associated with a Sanctioned National or anyone set forth on the Specially Designated Nationals list, as
determined by Total Security Group in its sole discretion. Registration, signing up, purchasing, or using the
Services from any Sanctioned Country is a material violation of this Agreement, and grounds for immediate
account termination by Total Security Group without the right to recover any of your data or fees which you have
paid (or pre-paid) for such Services.
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Total Security Group License and Use of the Services
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Scope of License. Total Security Group grants you a personal, non-exclusive,
non-transferable, non-sublicensable, limited, and revocable license to install the Total Security Group
software necessary to use the Services (the “Total Security Group Software”) only on the number of devices for
which you have paid the applicable fees and taxes, and for the duration of your service plan. Each
subscription grants you the right to install and use the Total Security Group Software to protect one device
at a time. You may transfer your license from one device to another only
by contacting us and with our express written approval. If you wish to use
the Services on multiple devices, you must obtain a separate license for each device or obtain a multi-device
license by purchasing an additional license or licenses package. This license permits you to use the Total
Security Group Software for the sole and exclusive purpose of using the Services. Your license to use the
Total Security Group Software is subject to the limitations set out in this section of the Agreement. The
Total Security Group Software (including any releases, revisions, updates, or enhancements to the Software)
and any documentation that accompanies or is made available in connection with Software (including any
subscription or purchase information, product packaging) is owned by Total Group Security or its licensors.
This includes all intellectual property rights (discussed below) in and to the Total Security Group Software
and documentation. The Total Security Group Software provided to you is licensed, not sold to you, and we
reserve all rights to the Total Security Group Software not expressly granted in these Terms. If you do not
agree with the terms of this license, you must cancel your account and stop accessing the Services. We reserve all other rights to the Total Security Group Software.
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Limitations on your right to use. You may not reverse engineer, decompile, or disassemble
the Total Security Group Software. You may not rent, lease, lend, sublicense, or transfer the Total Security
Group Software, or host the Total Security Group Software for third parties. The Total Security Group Software
is licensed as a single integral product and may not be separated for use on more than one computer. The Total
Security Group Software may include copy protection technology to prevent the unauthorized copying of the
Total Security Group Software or may require original media for use of the Total Security Group Software on
the computer. It is illegal to make unauthorized copies of the Total Security Group Software or to circumvent
any copy protection technology included in the Total Security Group Software.
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Restrictions on Access to Services. You are only allowed to access the Services through the
interfaces and protocols provided or authorized by Total Security Group. You agree that you will not access
the Services through unauthorized means, such as unlicensed software clients.
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Redistribution. You may not redistribute the Services or provide others with access to, or
use of, them, unless you have entered into a separate reseller agreement or other agreement with Total
Security Group that expressly authorizes you to engage in this activity. You may ask Total Security Group for
permission to have business or reseller use and distribution of Total Security Group Software
by contacting us.
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Compatibility with the Total Security Group Software. You are responsible, at your own
expense, for all computers, telecommunication equipment, software, access to the Internet, and communications
networks required to use the Services. Total Security Group is not responsible for any delays or failures in
the Services due to a failure of any computers, telecommunication equipment, software, access to the Internet,
or communications networks necessary to use or access the Services outside of its control.
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Improvements, Upgrades, Changes, and Modifications to the Total Security Group Software.
From time to time, Total Security Group may make improvements, upgrades, changes, or modifications to the
Total Security Group Software. Your continued use of the Total Security Group Software after any such changes
constitutes your agreement to these Terms.
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Technical Support Services. Except as described otherwise, Total Security Group will
provide technical support via visiting our Help Centre and online chat for the current version of the Total Security Group Software
(“Technical Support Services”). You will be required to provide as much information as necessary, determined
in our sole discretion, based on our investigation into or evaluation of any issues or problems. By using our
Technical Support Services, you grant Total Security Group permission to access your account and device to
resolve your issue or problem. You agree and understand that to resolve an issue or problem, Total Security
Group may require access to license keys which you are solely responsible for providing to us.
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Ineligibility for Technical Support Services. Total Security Group will not provide
Technical Support Services if: (a) you are in breach of this Agreement; or (b) the need for Technical Support
Services is due to (i) your failure to operate the Total Security Group Software within the systems
requirements provided to you; (ii) any modification or attempted modification of the Total Security Group
Software by you or any third party outside of Total Security Group's control or authorization; or (iii) your
failure or refusal to implement any changes recommended or required by Total Security Group.
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Availability of Remote Access Services through Remote Access Agents. Under certain
circumstances in connection with your use of the Services and implementation of the Total Security Group
Software, you may seek customer assistance or customer service that may necessitate interaction with our
remote access agents as part of our Technical Support Services to provide certain remote access services to
properly address your issue or service problem. Please see
Information and Disclaimer Regarding Remote Access Services.
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Third party software components. Total Security Group is in partnership with Avira
Operations GmbH & Co. KG and leverages the SAVAPI, MAVAPI, APC and WRAPI SDK packages which delivers
protection against Zero-day attacks, advanced persistent threats and unknown malware. Other libraries used
include Community.CsharpSqlite, DotNetZip, Hardcodet.Wpf.TaskbarNotification, HtmlAgilityPack, Ionic.Zip,
lbt.Ortc.Api, LinqBridge, Mindscape.Raygun4Net, Newtonsoft.Json, SAVAPI, ShellBrowser, Utiliizr.WPF,
Utilizr.Net3, Utilizr. VPN, Utilzr.OpenVPN, and WebSocket4Net.
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While Using Our Services. When you install or use one of our Services, it will run in the
background of your device or environment to help predict threats and better protect you, your devices, and
your information. We may automatically collect information about your interactions with the Services as well
as devices on which the Services are installed. In some cases, we automatically collect information about
other devices connected to the same network as the device on which the Services are installed. To provide you
with our Services, including to detect and evaluate malware and spam, we may scan, collect, and store data
from your files, including emails, attachments, email addresses, metadata, and URLs and traffic data. You
expressly agree to our collection and use of your data.
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Data Breach Search. Total Security Group uses a third-party service provider to conduct a
regular search of current or ongoing data breaches. The third-party provider searches a proprietary database
of publicly available information concerning data breaches and other online data breach incidents based on the
email address provided by a user. Total Security Group is not responsible for the accuracy or completeness of
the results of any such search, nor are we affiliated with any website or brand that is listed. Whilst the
Total Security Group can provide data breach results, we are not held responsible for the data shown, and nor
do we claim to prevent future data breaches or detect all data breaches. No one can prevent all data breaches.
We also reserve the right to conduct a data breach search on your behalf to enable us to provide you with
informative feedback on whether or not you have been previously affected by a known data breach.
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Modification and Updates of the Services
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Total Security Group may, from time to time, change the Services and any aspect or feature of the Services
if considered necessary for security or legal reasons, to ensure the operability of the Services, to reflect
advancements in technology or to enhance the features we are able to offer our customers. You hereby
consent to automatic updates to the Services you have installed on your device.
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If Total Security Group modifies the Services in a material way, we will provide you with advance notice of
the changes so that you have an opportunity to stop using the Services
and cancel your account. This does not affect or limit your
money-back guarantee (details of which are set out below) and, therefore, if you cancel within the relevant
period of starting or renewing the Services, whether or not as a result of a change made by Total Security
Group, you will receive a full refund where you request one.
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Subscription Terms and Automatic Renewal
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Initial Term and Automatic Renewal. The initial subscription term for the Services will be
the term you selected at the time you purchased the Services (e.g., either monthly or 12 months) (the “Initial
Term”). Except in the case of trial offers, the Services will automatically renew for the same term length
(each a “Renewal Term”) as the Initial Term. The Initial Term and any Renewal Terms shall be collectively
referred to as the “Term.” All monthly and 12-month subscriptions will renew automatically at the end of the
Term unless and until you cancel your subscription. To avoid being charged for an additional term, you must
cancel before the end of the Term. A notice will be sent to you 30 days before your subscription automatically
renews (the “Renewal Notice”). The Renewal Notice will be sent to the email address you have registered on
file for your Total Security Group account and notice of auto renewal will appear in your control panel. It
may be necessary for us to amend your renewal Term to provide you with the best service possible. Should this
happen, you will be notified via email. It is your responsibility to ensure that the email address and other
personal details in your user account remains current.
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Discount Promotions. If you receive a discount on your Initial Term, your Services will
automatically renew at the then current non-discounted price listed on our pricing page. You acknowledge,
agree, and authorize Total Security Group to automatically charge the applicable fee to your payment method in
accordance with
the Pricing, Billing and Payment terms
herein.
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Exceptions to Automatic Renewal. If you are in dispute with Total Security Group or have
previously requested a chargeback that we have successfully challenged, your Services will not automatically
renew at the end of your existing service term. We are unable to return disputed charges.
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Trial Licenses. If you requested and received a free seven (7)-day or thirty (30)-day trial
license, Total Security Group grants you a non-exclusive, non-transferable, non-sublicensable and limited
license to use the Services via the Total Security Group Software only during such the trial or evaluation
period in accordance with this Agreement. The free trial and evaluation license is only valid for your use of
the Services via the Total Security Group Services on one device during the seven (7)-day or thirty (30)-day
period and is limited to one trial license per calendar year, per device. Your trial license to use the
Services will automatically terminate upon the expiration or termination of the trial license period unless
you purchase a full subscription to the Services.
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Our Continuous Protection Service provides complimentary access to a range of value-added
services. In order for these to be utilized you must have your auto-renewal preferences enabled, which can be
found in 'My Services' within your account and maintain an active billing relationship with us. Once this
relationship has been terminated, access to the value-added services which are included within the Continuous
Protection service will be restricted within a 48- hour period of disabling and only accessible again once
this billing relationship has been reactivated.
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Pricing, Billing and Payment
- Pricing: All prices for our products and services are displayed in $ and are subject to
change at any time. We reserve the right to adjust our pricing to reflect changes in market conditions,
changes in the cost of supplies, product discontinuation, errors in advertisements, and other extenuating
circumstances.
- Notification of Price Changes: We will provide notice of any significant price changes by
email up to 30 days days in advance of annual subscriptions and 10 days in advance of monthly subscriptions .
It is the customer's responsibility to review these notifications.
- Billing and Payment: Customers are responsible for all charges incurred under their
account, including applicable taxes and fees. Payments must be made by the due date specified on your invoice
or billing statement.
- Automatic Renewals: If applicable, subscriptions or services that automatically renew will
be billed at the rate in effect at the time of renewal. Customers will be notified of any price changes prior
to the renewal date.
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Pricing Plans. We offer great service plans and a range of additional services to meet
everyone’s
needs. Details of our current service plans, and additional services, are listed on our site
here: Subscription Pricing Matrix | TotalAV™.
If you have claimed an introductory or special promotion offer on your Initial Term, your Services will
automatically renew at the then current non-discounted price listed on our pricing page.
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Billing Process. Our service charges will be calculated based on the service plan you
selected at the time of purchase, the number of devices you wish to protect plus any charges for additional
services you have ordered. If the Services you purchase from Total Security Group are billed on a monthly
basis, you will be billed in full month increments. If our initial attempt to charge your payment method for
the full subscription charge fails, we may reattempt to charge your payment method in separate charges that
total the full subscription charge for your selected Services or downgrade your subscription into shorter
Terms.
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Payments. You agree to pay Total Security Group, during the Initial Term or each month, as
applicable, depending on your choice of service plan, all fees for the Services, as set forth on the pricing
page at the time you purchase the Services. You acknowledge, agree, and authorize Total Security Group to
automatically charge the applicable fee to any payment method that has been added to your account, each month
or Renewal Term (as applicable), unless and until you cancel the Services before the end of the Initial Term
or any Renewal Term. All charges will be taken on the date of renewal; for example, for monthly subscription
plans, your payment method will be charged at the end of your monthly cycle for these Services. If the payment
method on file with Total Security Group has expired or does not permit automatic renewals, you must contact
Total Security Group to renew the Services. If you do not renew your Services upon its renewal date, your
access will be terminated. Once your data has been queued for deletion, it cannot be retrieved by Total
Security Group. You are responsible for ensuring that your billing information with Total Security Group
is accurate. We also accept certain pre-paid payment methods.
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Billing Issues and Support. You must notify us about any billing problems or discrepancies
as soon as you become aware of them. We will make every effort to assist you with any billing queries. Please
contact our 24/7 billing support center with any billing questions. Please contact Total Security Group before
attempting a chargeback.
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Cancellation, Termination and Refunds
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You may choose to cancel any Services at any time during the Term.
You can manage your billing preferences via the 'My Services' option located in your control panel.
Alternatively, you can visit our Help Centre or calling 833-201-8681.
If you terminate your subscription before the end of your Term, you may continue to access the Services for
the remainder of your Term provided that you have paid for the Services in full and remain subject to these
Terms, including our rights to cancel the Services.
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Cancel and Terminate Services Separately
If you choose to cancel one or more services provided by Total Security, each additional subscription on
your account is treated as a separate entity for billing purposes. In the event of cancellation of a
service, any remaining subscriptions will remain active and must be managed separately.
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Refund for 12-Month Plan
If you are enrolled into our 12-month plan, you must cancel our antivirus protection Services and request a refund within thirty
(30) days of enrolling into or renewing your subscription to receive a full refund for any payments made for the
current term. To request a refund, please contact our billing department through our Help Centre.
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Refund for Monthly/Quarterly/Bi-annual Plans
If you are enrolled into our monthly, quarterly or bi-annual plan, you must cancel our antivirus protection
Services and request a refund within fourteen (14) days of enrolling into or renewing your subscription to receive a full refund for
any payments made for the current term.
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Refund for Additional Services
When you purchase additional services, for each additional service you must cancel and request a refund within fourteen (14) days
from the date you register or renew the additional service(s). Such additional services include but are not
limited to: Safe Browsing (VPN), Unlimited Devices, Family Protection, Home Protection, Additional Device,
Adblock Pro, Password Vault, Advanced Cloud Scanning, Identity Protection, Smartphone Optimizer, Antivirus
eBook, Priority Support, and Smartphone Protection.
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For all Services paid for using a pre-paid payment method or gift card, you can only cancel within fourteen
(14) days of registering or renewing your Services.
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To request a refund, please contact our billing department through
our Help Centre.
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You shall only be entitled to a refund if you comply with the terms and conditions of this section
unless such refund is mandated by local law.
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Termination by Total Security Group. Total Security Group may suspend or terminate your
use of or access to the Services if Total Security Group reasonably believes, in its sole discretion, that
(i) you are in breach of this Agreement; or (ii) if your continued use of the Services may damage, disable
or impair our servers or networks. Such termination may be immediate and without notice. You are not
eligible for a refund of any amounts paid if Total Security terminates your account in accordance with
this paragraph.
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Effects of Cancellation or Termination. If you choose to cancel or
terminate your subscription during your current Term, you will continue to have access to the Services you
enrolled into for the remainder of your current Term, subject to this Agreement. In all other cases, upon
cancellation or termination: (i) you shall immediately cease any and all use of the Services; and (ii) you
will not have further access to any of our applications.
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Use of your Personal Information
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Collection and Use of Personal Information. Total Security Group will collect, use and
transfer your personal information in accordance with the terms of
our Privacy Policy, which is incorporated herein by reference.
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Information and Disclaimer Regarding Remote Access Services (“RAS”).
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Information and Considerations for RAS. In the event that RAS is necessary, requested or
recommended as part of our Technical Support Services, you should be aware of the following matters and
considerations related to any use of our RAS:
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Our remote access agents (“RAAs”) will be in a position to access and view your private and
confidential information that may be on your device at the time of granting access to the RAA.
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RAAs will be able to delete and edit data on your licensed device and any attached media storage
capacity (attached at the time of remote access by the RAAs).
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Under certain circumstances, action(s) taken by the RAA in connection with providing RAS may lead to
the loss or corruption of data on your device or which may result in loss of functionality in a device.
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In order to provide RAS, the RAA may need to upload or download information from your device in order
to provide necessary technical support such as downloading log files or related utilities.
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Customer Responsibilities in Connection with Seeking or Utilizing RAS.
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You are solely responsible for maintaining and backing up all information, data, text, files, photos or
other materials (e.g. software) that are on your device and storage media before ordering RAS, installing
any recommended or required files, as well as at the time when you request and receive any RAS and
providing access to an RAA.
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You should ensure that any confidential or personal files are closed before the RAS session commences,
and are appropriately labelled as being private or confidential.
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You should ensure that you have the necessary or proper capacity and authority to bind yourself to the
terms of the disclaimer below (particularly if you are authorizing on behalf of an entity), and that you
have full authority and responsibility for your device and storage media in connection with the provision
and receipt of any and all RAS provided by the RAA.
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You should be actively present at all times during the RAS provided by the RAA in order to follow any
instructions or implement any recommendations from the RAA (e.g. entering passwords for access, providing
more information).
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Disclaimers and Disclosures Regarding Customer’s Use of RAS. Our RAS are provided at
your sole risk, and you assume responsibility for any and all consequences as a result of the RAS. In
connection with the foregoing:
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You understand and agree that by requesting any RAS, an RAA may download and use software on your
device; gather system data from your device; take remote access control of your device (upon your
consent); and otherwise access and modify the device settings as reasonably to troubleshoot any issues and
provide the necessary RAS identified.
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You understand and agree that by using our RAS, an RAA may (while engaging in or undertaking the
necessary or required RAS) be exposed to or be able to view private and confidential files, information
and/or material on your device if not otherwise properly closed or secured.
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We do not take any responsibility for any data (including any files or software) that could be on your
device or storage media while the RAS are performed. We cannot be held responsible for any loss or
corruption of any data (including any files or software), whether as a result of negligence, accident or
otherwise. If reasonably necessary in order to perform the RAS, some or all files or software may be
deleted in order to remove viruses, malware, infections, trojan horses, automated programs, worms or
corrupted data/files/software in order to make the device functional again.
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We hereby disclaim all representations, warranties and conditions, whether express or implied,
regarding the RAS you request, including the representations, warranties and conditions of
merchantability, fitness for a particular purpose or any warranty resulting from course of dealing or
course of performance. You hereby accept receipt and delivery of any RAS on an “as-is” “where-is” basis.
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We will not be liable for any special, indirect or consequential damages, or any damages whatsoever
(whether known or unknown) resulting from or arising out of loss of use, data/files or profits, whether in
an action of contract or tortuous action, arising out of or in connection with the provision of any RAS.
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Intellectual Property
All trademarks, service marks or other similar items utilized by the Services are the property of their
respective owners, including, without limitation, Total Security Group trading
as TotalAV™. The ownership of all intellectual property rights relating to the Services
shall remain with Total Security Group trading as TotalAV™ and its licensors. You agree
not to take any action to jeopardize, limit, or interfere in any manner with Total Security Group’s or its
licensor's intellectual property rights.
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Limited Warranty
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT AND TO THE EXTENT PERMITTED IN ACCORDANCE WITH APPLICABLE LAW,
TOTAL SECURITY GROUP AND ITS AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES OF
ANY KIND IN CONNECTION WITH THE SERVICES PROVIDED HEREUNDER, INCLUDING WARRANTIES COVERING MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
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Disclaimer & INDEMNITY
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You acknowledge and agree that any use of the Services, including any information or content obtained
through the Services, is at your own risk. You further acknowledge and agree that Total Security Group
exercises no control over, and accepts no responsibility for, the content of the information as it passes
through network hubs and points of presence or the Internet, other than on Total Security Group controlled
equipment.
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You agree to indemnify, defend and hold harmless (i) Total Security Group, our officers, directors,
employees, agents, licensors, suppliers and (ii) any third party providers of information or services to us
and each of their respective officers, directors, employees, agents, subcontractors, affiliates and
contractors (“Indemnitees”), from and against all losses, expenses, damages and costs, including reasonable
attorneys' fees, resulting from any violation of these Terms, including this Agreement and our Policies or
your violation of any applicable laws, rules or regulations. If any Indemnitee is subject to any claim for
which such entities have the right to be indemnified by you, it will have the right to, at your expense,
assume the exclusive defense and control of any such claim, and you will not in any event settle any claim
without that Indemnitee’s prior written consent.
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Limitation of Liability
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TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TOTAL SECURITY GROUP OR ITS OFFICERS, DIRECTORS,
EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS OR SUPPLIERS WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR
ANY LOST PROFITS, INTERRUPTION OF BUSINESS, OR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, OR
CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF (I) INTERRUPTION TO OR UNAVAILABILITY OF THE SERVICES; (II)
BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD
PARTY; (III) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT
OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE BACKED-UP, STORED OR MADE AVAILABLE VIA THE
SERVICES, AND/OR (IV) THE DISCLOSURE OF INFORMATION PURSUANT TO THIS AGREEMENT OR OUR PRIVACY POLICY, AND
TOTAL SECURITY GROUP’S LIABILITY TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU, FOR ANY CAUSE WHATSOEVER, AND
REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT OF FEES PAID, IF ANY, BY YOU IN THE TWELVE
MONTHS PRIOR TO THE CLAIM (OR FOR ANY INITIAL TERM OR RENEWAL TERM OF MORE THAN 12 MONTHS, THE FEES PAID FOR
THAT INITIAL TERM OR RENEWAL TERM).
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Total Security Group will have no liability for delays or failures in the Services caused by your failure
to comply with the requirements set out herein.
- The terms of this section shall survive any termination of this Agreement.
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Assignment and Delegation by Total Security Group
Total Security Group may, in its sole discretion, transfer or assign all or part of its rights under this
Agreement and may transfer all or any portion of its duties and obligations under this Agreement. Total Security
Group may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without
your consent. If you do not agree with any transfer or assignment under this section, you should discontinue
your use of the Services and cancel your account.
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Assignment and Delegation by You
You may only assign or part with any of your rights under this Agreement with our express written approval
following a satisfactory credit check of the person you wish to transfer your rights to and completion by them
of the Total Security Group sign-up process. If you wish to transfer your rights to a third party, please
contact our Help Centre.
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Notices
Notices relating to your Services and the terms of this Agreement will be provided to you via the email
address you have registered for your Total Security Group account or through your control panel. It is
your responsibility to ensure that the contact details Total Security Group holds for you remains
current.
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Entire Agreement
This Agreement (including the items incorporated by reference and modifications that may be made from time to
time by Total Security Group), constitutes the entire agreement between Total Security Group and you regarding
the Services, and supersedes all prior agreements between you and Total Security Group regarding the subject
matters hereof. Any item or service furnished by Total Security Group in furtherance of the Services shall be
covered by this Agreement unless otherwise explicitly provided. Should there be any conflict in terms between
this Agreement and any other document, the terms set forth in this Agreement shall govern. Any references that
are singular or plural and any references that are masculine, feminine, or neutral in gender, are meant to be
used interchangeably as the context of the sentence might imply.
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Severability
This Agreement will be enforced to the fullest extent permitted by applicable law. Except as set forth
specifically above, if for any reason any provision of this Agreement is held to be invalid or unenforceable
under applicable law to any extent, then (i) such provision will be interpreted, construed, or reformed to the
extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying
such provision and (ii) such invalidity or unenforceability will not affect the validity or enforceability of
any other provision of this Agreement and all such provisions shall remain in full force and effect.
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No Waiver
Total Security Group reserves its right to take all legal steps available to enforce this Agreement. Total
Security Group’s failure to exercise any right or remedy hereunder shall not operate as a present or future
waiver of such provision or of Total Security Group’s rights to enforce such right or remedy in the future. No
waiver of any provisions of this or any other Agreement with Total Security Group shall be effective unless
expressly stated in writing and signed by both parties.
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Third Party Rights
This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 or any
equivalent local legislation to enforce any term of this Agreement.
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Total Security Group Contact information
If you have any questions or comments, please contact us at eula@totalav.com, visit
our Help Centre or postal mail to:
Total Security US LLC
WeWork Giralda Place
2222 Ponce De Leon Blvd
Blvd Miami,
FL 33134
Total Security Limited trading as Protected (TotalAV™),
16-18 Barnes Wallis Road,
Segensworth,
Fareham,
Hampshire,
PO15 5TT,
United Kingdom
United States - 833 201 8681
United Kingdom - 0800 357 602
Europe
- +448081697741
Australia - 1800 952 291
Canada - 833 201 8681
International - (001) 833 201 8681
Total Security Limited trading as TotalAV™. Company Number 10161957